FREQUENTLY ASKED QUESTIONS

What makes Gravitate® Jeans different than any other jean?

Gravitate® Jeans have a patented Comfort Panel that is on the inner leg that runs all the way around the inner leg that has a little stretch that provides just enough stretch where you need it and we have eliminated the center seam with our Comfort Panel and that prevents rubbing on the inner leg from the seam. All of this along with our proprietary GFLEX fabric and performance fabrics ensure Gravitate Jeans are the most comfortable jeans you will ever wear.

How do Wrangler’s U-shape jeans compare with Gravitate® Jeans Arch-shape?

Gravitate® Jeans have a patented Comfort Panel with no center seam that runs all the way around the inner leg, including the crotch area which makes our jeans have a natural Arch-shape from front to back through the crotch and seat area. The Arch-shape combined with the stretch in our Comfort Panel makes our jeans the most comfortable jeans on the market.

What benefits do I get with Gravitate® Jeans than the jeans I wear now?

In addition to our Gravitate® Jeans being the most comfortable jeans on the market because of our Comfort Panel, proprietary GFLEX fabric, and performance fabrics the panel, helps prevent gathering and bunching in the crotch area.   Our jeans don’t “ride up” as much as the other brands, providing you amazing Comfort in Motion.

Will my Gravitate® Jeans Comfort Panels get stretchy and baggy with washing and wear after a period of time?

No, Gravitate® Jeans only use premium materials for our Comfort Panel and we stand behind our products against any defect in materials or quality of workmanship. We have heard from customers that have been wearing our product for years and after many washes have stated how their jeans look just like new.

How do I know if I order the right size?

Please see our fit guide on the website or email info@gravitatejeans.com

How do I wash my Gravitate® Jeans?

Wash your Gravitate® Jeans inside out with cold water and mild detergent.
Air dry if possible to maintain the integrity of the fabric. 

How do I change my email address?

Log in, click on “my account” click edit information and update

What are the shipping options?

For destinations within the United States:

USPS Standard 5-7 Business Days, Two-Business Day, Next Business Day and Overnight.

International Shipping:

USPS Standard International Shipping can take 7-14 Business Days.
USPS Priority International Shipping is available upon request – call us at 1-877-253-4623 for more details.

How do I track my Order?

Once your order has been shipped, we will send you a confirmation email including the tracking number.

When will my order arrive?

We usually ship within 2-3 days of receiving your order.

What forms of payment do you accept?

Visa

MasterCard

Paypal

Please Note: We do not accept check or COD.

Why is my item on back order?

Items that are not available to ship when your order is placed are on backorder and will ship at a later estimated date. We put through the purchase on your credit card in order to secure your order. Backorder dates are subject to change and you will be notified through email.

How do I return or exchange my purchase?

Return or exchanges are effortless at Gravitate. We want you to love your purchase and exceed your expectations. Contact us at 877-253-4623 and we will arrange for a prepaid return label to be sent to you.

 

What’s the process for getting a full refund on my purchase?

We do except returns within 30 days of purchase date on the condition that the merchandise is unworn/unused with original tags attached, preferably shipped in its original packaging. Once these conditions are met we will process a full refund through the original form of payment provided. Once we receive your package and have processed the return we will send you an email confirmation.

How do I know if ordering at Gravitatejeans.com is secure?

Gravitate® protects you and all your personal information by using industry standard (SSL) Secure Sockets Layer to encrypt your credit card information, contact information and address. These encrypted technologies ensure safe transfer of data within our site and we house secured servers to protect against any misuse or alteration of personal information.

Is my personal information kept private?

Absolutely, we take pride on building trust with our customers. All the information you provide is kept strictly private, confidential and under no circumstances do we sell, share or rent your personal information to any third parties. Your contact information is safe and your credit card number is only used for that specific transaction, we do not keep credit cards on file. All other contact information is essential for shipping, email confirmations and customer account verification. If you would like you may sign up for special promotions and events at Gravitate.com or you may unsubscribe as well.

Does Gravitate® participate in pop up advertising?

No, absolutely not.

How can I contact Gravitate®?

Hours: Monday-Friday 10AM-6PM EST

Phone: 1-877-253-4623

General Inquiries and Style advice: info@gravitatejeans.com

Questions about Customer Orders: sales@gravitatejeans.com